{"id":2840,"date":"2019-06-28T12:58:29","date_gmt":"2019-06-28T12:58:29","guid":{"rendered":"http:\/\/clockworkapp.co.za\/?p=2840"},"modified":"2019-06-28T12:58:29","modified_gmt":"2019-06-28T12:58:29","slug":"great-customer-service-experience","status":"publish","type":"post","link":"https:\/\/clockworkapp.co.za\/great-customer-service-experience\/","title":{"rendered":"A Great Customer Service Experience I Had Recently \u2013 What Can We Learn?"},"content":{"rendered":"
Almost every business encounter entails a customer service experience, whether directly or indirectly. Granted, today\u2019s tech world has fueled a transition towards automated customer service delivery and moved away from people engaging face to face<\/a>. However, what has remained a constant is that customers go back to companies that treat them right. Has there become a perceived misconception where we must no longer deliver great customer service because we can simply hide behind a computer screen?<\/p>\n This article tells the story of a brilliant customer service experience I had recently. You could be a business owner reading this, an employee in the service industry or a jobseeker looking for some advice. Whichever one of these is you, I\u2019m optimistic this read will still provide you with a takeaway.<\/p>\n My company recently received a free exhibit at the Africa Rail Expo<\/a> \u2013 one of the continent\u2019s largest of the year hosted at Sandton Convention Centre, Johannesburg. The keyword here is free \u2013 that\u2019s correct, we didn\u2019t have to pay a cent. However, it\u2019s not relevant because of the credit our hosts deserve for supporting a cash-strapped start-up. Neither is it relevant because its 2019 so the air that we breath basically comes at a price. FREE implies that our service provider could very easily have neglected us throughout the whole customer process. Even if we\u2019d have received next to no customer support, we’d still probably have walked away satisfied at the no-cost marketing exposure we gained from the event.<\/p>\n\u2018Free\u2019 is not an excuse<\/h3>\n
The triad of customer service<\/h3>\n